Today I received an email on my web-mail (no way to hit reply) from an angry wedding guest. It makes me sick to my stomach to EVER have an un-happy person/client/friend whoever. I really don’t like when people aren’t happy. (who does – right?) So much that it ruins my day. (I may have to take the day off and go shopping…)
You can read the email below – or to let you know – they don’t like how I post images for my clients. (no they are not my direct clients but they are friends of my clients) They think the site I use… well… is to say the least poorly designed – they hate the music choice (HELLO – TURN THE SOUND OFF) they hate the slow slide show and on and on…
I guess this person (and his wife standing arms crossed head shaking behind him as he wrote this email) thought it would be helping me to send this email – but really it didn’t. Because for one. I don’t know who this is – or who’s wedding they are referring to. Out of the 6 years (has it been six years really?!) that I have been using this service – I’ve had a couple of complaints of minor things – they have called & I’ve been able to fix them (easily). Making everyone happy – overall.
The point of me sharing this TERRIBLE email with you is that I am not perfect (nobody is) and not one service or website will be a great fit for every person (how could it?!) so if you (or your friends/wedding guests/moms’ cousin/grandma’s sister) have any problems with the design, music, user interface – anything no matter how trivial – PLEASE tell me. (feedback is key) Let me know which wedding you are referring to and I will happily upload your images on a different site. (there are many options)
No matter how big and scary I look (hee hee) I promise not to be mad, not to cry – or cause a scene and will quietly and happily fix the problem. After all, photography is what I love, it is my business and how I make a living.
Thank you to the anonymous writer for reminding me – I need to ask people if they are happy.
I hope you guys have a wonderful day,
P.S – please share your thoughts (the leave a comment link is at the top of this email)
(letter from annoyed guest)
NAME::Anonymous E-MAIL ADDRESS:: firstname.lastname@example.org PHONE:: no thanks! SUBJECT:: xxxxserver.net sucks MESSAGE:: Hi Barbie, I am a guest of one of your recent weddings. Both my wife and I cannot stand your xxxxserver.net display. First and foremost -- music is a no-no on any website. By having music you ensure that I cannot visit your site at work, and quite frankly I find it terribly annoying at home. More importantly than the music, however, is that when I go to click on any of the thumbnails, your flash site blows up and goes full screen (a HUGE no-no! My web browser is my domain, and it's hiding my windows menus, the start menu, and everything else I'm doing!) If I don't like it I need to back out of full screen, then I still have the slide-show view, which I also don't want, so I have to click X again to go back to the tiny thumbnails. The HTML version of the site (ie, "click here if you are having troubles with the page") is somewhat better in the regard that it doesn't explode all over my monitor when I click a thumbnail, but it does also go into a sort of slideshow. And the right-click menu is disabled. I'm no dummy -- I know you're doing that to make it harder to download the photos. But I'm no dummy -- I also know alt+prtscn gets me the photos just fine too. I'm not going to steal your photos, but I like to have the right click menu to do all sorts of things -- like bookmark the current page, or go back to the previous page. In the end your site breaks my browsing paradigm so badly that I glanced over some of the thumbnails, and gave up in annoyance. Surely that's not the way to get me to purchase prints -- you got less of my attention, and I'm annoyed enough that I'm writing this message to you -- any business that annoys their customers -- sad. But I figured you might not be aware of this, so I thought I'd let you know. Have a great day!
The awesome follow up email – clearly they were very mad. Yet giving me no contact info to help resolve the problem. I don’t even know which wedding this was. Again – I’m happy to re-post a wedding on a different viewer, it isn’t that big of a deal. really.
NAME:: wqe E-MAIL ADDRESS:: wqe PHONE:: qwe SUBJECT:: qwe MESSAGE:: oh, and one other thing --I have to log into xxxxserver with the login information on the little card you gave out, then I have to log in again with an email and a username for chat?! I don't want to chat, and I don't want to give out an email address (obviously!). You should seriously consider changing vendors.
Message to the writer:
I’m sorry to hear that you are un-happy with the image viewer, I’d be happy to upload the images to another site so you can look at them easily while working. If you could just let me know which wedding you are referring to I’ll get right on it.
My goal in using this interface was to give viewers a nice presentation to which they could give their full attention (hence the full screen) -not to annoy anyone. My apologies. I didn’t know it blocked your ability to right click and I had hoped that people would see right away the way to turn down/off the music. On the music – I agree, the choices are lame.
Please re-email or message me with the name of the couple and the new viewer will be uploaded immediately.
Thank you for your feedback & I hope you have a wonderful day –